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TERMS & CONDITIONS OF SALE

To assist your with your order please review our policy, terms and conditions below:

Prices on this site are shown in American dollars.

Prices in ETOEngineering.com online catalog are ONLY for orders placed via ETOEngineering.com Website.

Orders: The minimum order $10.00. We accept MasterCard and Visa.
INDIVIDUAL CUSTOMERS: All orders must be prepaid, either by check, money order, or credit card.
Federal and State agencies may be billed. Terms of payment: Net 30 days. Return check fee: $20.00
Purchase Order form must be filled out completely and ready for ETO Engineering, PLLC signature.

Standard Shipments: As part of our service to you, orders will be sent by UPS or USPS, to all states in the continental United States. For items returned not due to our error, shipping charges will be billed when reshipped. Additional shipping charges where indicated. For oversized and heavy items extra charges will be added.  ETO Engineering, PLLC shall not be responsible for delays or defaults in making deliveries where occasioned by causes of any kind or extent beyond its control including, but not limited to, armed conflict or any economic dislocation resulting there from; shortages of labor, raw materials, production facilities or transportation; labor difficulties, civil disorders of any kind; action of any civil or military authorities (including priorities and allocations), fires, floods and accidents. 

Continental US Standard Shipping Rates (Additional charges indicated when applicable)

Express Shipments: UPS Next-Day and UPS 2nd-Day available for additional charge.
Shipments to Alaska, Hawaii & Puerto Rico: Items are shipped 2nd Day UPS at prevailing rates.

Handling Fees or Shipping: These fees are not credited or refunded. Additional shipping where indicated.

Sales Tax: North Carolina State shipments are subject to County tax. Any organization claiming a tax exemption must supply a copy of your exempt organization certification or resale certificate.

Products: ETO Engineering, PLLC reserves the right to make suitable similar substitutions without prior notice.

Prices: Prices in this catalog supercede all previous catalogs.
Discounts: Quantity discounts are available. Please call us for more information! Bids are accepted.

Damaged/Defective/Shortage: You must notify us immediately of any damage, defect or shortage, (within 72 hours). For a damaged/defective item you will be given return instructions. Once we have received the damaged/defective item back from you we will immediately ship to you a new unit. It is important that you hold all packaging materials for UPS inspection, which may be required.

Returns: If you are not satisfied with your purchase you may return it to us within 30 days*. Prior to returning the item you MUST contact us to receive a Return Authorization Number. Sorry but no returns can be accepted after 30 days from ship date. All returns must be returned to us via a prepaid traceable form of shipping (UPS, Fed Ex, etc.) in new, resalable condition-containing (in New condition) all of the manufacturers' original packaging, accessories, warranties, instruction manuals, etc. As a precaution you may want to purchase shipping insurance - because we cannot be held responsible and will not be liable for damages incurred during the return of a shipment. Contact your shipper ( UPS, Fed Ex, etc.) to find out how to properly protect the package being returned. You will be issued a refund less the shipping and handling charges for any returned item. Original shipping charges are not refundable. We are not responsible for any return shipping expenses or charges that might be incurred.

*Sorry, but we cannot accept returns on the following: software, used items, and special/custom order items.

Order Refusal: For any order that is refused by the recipient and is returned to ETO Engineering, PLLC - the purchaser will be charged the shipping fee plus any fees associated with the returned package in addition to a 15% restocking fee.

Misdelivered/Redirected Packages: Purchaser is responsible for all associated fees that occur due to mistakes or changes given by the purchaser.

Please note that ETO Engineering, PLLC is not responsible for typographical errors, photos, product availability, discontinuance of product by manufacturers or changes, in this catalog.
All Tash, Inc. products are warranted for 12 months unless indicated.
 
These information listings have been checked as carefully as possible, but no responsibility can be accepted for any inaccuracy.

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